We’ll confirm your inquiry through online tools, email, or fax — and get back to you within 12 hours (excluding weekends and Chinese public holidays).

Once we’ve agreed on the price, delivery time, and payment terms, we’ll send you a Proforma Invoice (PI).

It includes all details of your order — product name, quantity, unit price, total amount, delivery time, payment method, and other terms.

Just confirm the PI, and we’ll start the process right away!

For pet products, our MOQ is 300 pcs per style.

We begin production once the order is confirmed.

The usual lead time is around 15 days, but we’ll always confirm the exact delivery schedule with you.

We provide multiple shipping methods, including:

• Amazon FBA one-stop service

• Sea freight / Air delivery / China–Europe rail / Trucking

• Door-to-door logistics

We’ll recommend the best option based on your destination and timing needs.

Of course!

Sampling usually takes 10–15 days for pet products.

And if we’re long-term partners, you can enjoy free samples.

We accept T/T and Western Union.

For large orders, L/C at sight is also possible.

A 30% deposit is required before production, and the remaining 70% is paid before shipment.

Please let us know within 7 days of receiving your goods.

We’ll check right away and work with you to solve the issue properly.

Notify us within 7 days of receiving your order.

If the issue comes from materials or workmanship, we’ll replace the products unconditionally.

Yes!

• High-end products: 1-year replacement warranty

• Other products: 6-month replacement warranty

We can also tailor warranty terms according to your requirements.

We truly value your opinion.

If any issue arises, please reach out to us directly — we’ll investigate and respond quickly.

Your feedback helps us improve and provide better service every time!